Refund and Returns Policy
Effective Date: December 13, 2024
Introduction
At Halis Jewelry, we take pride in delivering exceptional products and customer service. If for any reason you are not completely satisfied with your purchase, we offer a clear and fair Refund and Returns Policy. This policy outlines how to return or exchange your items and request a refund.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original, unworn, and undamaged condition.
- The item must be returned within 30 days of receipt.
- The item must be returned in its original packaging, including tags and labels.
- Custom or personalized items are non-refundable and cannot be exchanged, unless the product is defective or damaged upon arrival.
How to Return an Item
To initiate a return or exchange, please follow these steps:
Contact our customer service team at info@halis.site or call (210) 223-8555 to request a return authorization number (RAN).
Pack the item securely in its original packaging, including any documentation, such as the original invoice.
Ship the item back to the following address, using a trackable shipping service:
Halis Jewelry
326 San Antonio, TexasPlease note that you are responsible for the cost of return shipping, except when the return is due to a mistake on our part (e.g., defective, damaged, or incorrect items).
Refund Process
Once we receive and inspect the returned item, we will process your refund or exchange request. If your return is approved, a credit will be applied to your original payment method. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank’s processing times.
If the returned item does not meet our return policy conditions (e.g., it is used, damaged, or outside the return window), we will notify you, and you may be offered a partial refund or the option to have the item returned to you at your expense.
Exchanges
If you would like to exchange an item for a different size, color, or style, you can do so by contacting our customer service team. Exchanges are subject to product availability. In case of an exchange, the new item will be shipped once we receive the returned item, and additional shipping fees may apply.
Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us immediately at info@halis.site. We will cover the cost of return shipping and offer you a full refund, replacement, or exchange as per your preference. Please provide photos of the defective or damaged item to help us assess the issue.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized jewelry
- Sale or clearance items
Late or Missing Refunds
If you haven’t received your refund after the stated processing period, first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@halis.site.
Exemptions
This policy does not apply to items purchased from third-party retailers or resellers. Refunds or exchanges on these items must be handled through the original point of purchase.
Changes to This Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, along with an updated effective date. Please review the policy periodically to stay informed about our procedures.
Contact Us
For any questions regarding our Refund and Returns Policy, please reach out to us at:
- Street: 326 San Antonio, Texas
- Phone number: (210) 223-8555
- Email: info@halis.site
- Website: halis.site